Consultation Hub

Welcome to Citizen Space. This site will help you find and participate in consultations that interest you.

Recently updated consultations are displayed below. Alternatively, search for consultations by keyword, postcode, interest etc.

Radian Group Closed consultations

  • Your views on safe re-introduction of services

    For the safety of you, your family and our colleagues during the coronavirus outbreak, we have reduced the level of services provided. We also moved some of our face to face engagement online and over the phone. We continue to follow the advice of the government and Public Health... More

    Closed 29 May 2020

  • Customer Priorities Consultation

    In November 2019, Radian and Yarlington came together as one organisation. As we begin to bring the two organisations even closer together there is an opportunity to create a new organisation that improves our services and better meets your needs. More

    Closed 14 February 2020

  • Customer Charter Consultation

    Radian have created a draft Customer Charter and would like your views, as Radian customers, on what is in it. What is a Customer Charter? A Customer Charter is a group of commitments which set out to customers the level of services they can expect from us. ... More

    Closed 14 February 2020

Yarlington Housing Group Closed consultations

  • Your views on safe re-introduction of services

    For the safety of you, your family and our colleagues during the coronavirus outbreak, we have reduced the level of services provided. We also moved some of our face to face engagement online and over the phone. We continue to follow the advice of the government and Public Health... More

    Closed 29 May 2020

  • Customer Priorities Consultation

    In November 2019, Radian and Yarlington came together as one organisation. As we begin to bring the two organisations even closer together there is an opportunity to create a new organisation that improves our services and better meets your needs. If you would... More

    Closed 7 February 2020

  • Estate Services Consultation

    Yarlington are looking at the way we manage our estate services including communal horticulture and cleaning. As a customer who pays for these services we would like to know your views of any additional services we may be able to provide for your communal areas and if you would be... More

    Closed 16 August 2019

  • Customer Charter

    Yarlington have created a draft Customer Charter and would like your views, as Yarlington customers on what is in it and how it can be improved. What is a Customer Charter? A Customer Charter is a group of commitments which sets out to customers the level of services they can... More

    Closed 12 October 2018

  • Yarlington's Customer Scrutiny Consultation

    Yarlington’s customer scrutiny group is called ‘Challenge and Change’. This is an independent group of Yarlington customers who ‘scrutinise’ or review Yarlington’s services and processes. They explain what we are doing well and how we can improve. More

    Closed 23 July 2018

We Asked, You Said, We Did

Here are some of the issues we have consulted on and their outcomes. See all outcomes

We Asked

As we come together as one organisation, Radian and Yarlington consulted with all its customers, asking what you think should be a priority for the new organisation. This consultation was important to making sure we heard from you and use your opinions to shape the way we work going forward.

We gave you a list of 11 priorities for the organisation and asked you to rank your top three most important priorities for the new organisation to invest in.

You Said

1332 customers took part in the consultation and 1222 customers ranked their top three priorities. There is little difference between the priorities chosen by Radian and Yarlington customers.

The top three priorities are:

  1. Invest more money into our existing homes (ranked by 61% of customers)
  2. Build more homes in the south and south west (ranked by 48.5% of customers)
  3. Make our current homes more environmentally friendly (ranked by 41% of customers)

Each priority is listed below, ranked by the percentage of customers who placed it in their top three:

  1. Invest more money into our homes - 61%
  2. Build more homes in the south and south west - 48.5%
  3. Make our current homes more environmentally friendly - 41%
  4. Invest more in support for older customers - 37%
  5. Do more to help the homeless in the south and south west - 28%
  6. Invest in customer services - 24%
  7. Invest in local community projects - 19%
  8. Help more people become homeowners - 16%
  9. Develop greater influence with local and national government - 9.5%
  10. Invest more in employment and training opportunities - 8%
  11. Invest more in technology - 8%

It was clear that you would like the new organisation to focus on delivering our core service as a housing provider, really well.

We Did

All of the feedback received will be used to shape the corporate strategy for the new organisation with a clear focus on building more homes, investing in our existing homes and making our homes more environmentally friendly.

Once the new corporate strategy has been launched we will provide a full explanation of how we have made your priorities our core focus for the business.

 

We Asked

We asked you, our customers to review our proposed Customer Charter. The Charter outlines the service you can expect from us. We asked you if you thought the Charter is easy to understand, clearly sets out what we will do, treats everyone equally and includes everything you would expect to see.

You Said

912 customers took part in the consultation.

Results of the consultation found:

  • 87% of you agree that the Customer Charter is easy to understand
  • 88% of you agree that the Charter clearly sets out what Radian will do
  • 87% of you agree that the Charter aims to treat everyone equally
  • 83% of you agree that the Charter covers everything you would expect

Some customers suggested that we could improve the Charter by being more specific and providing it in different formats to be more inclusive.

We Did

The majority of customers who took part in the consultation were happy with the proposed Charter. These results are very similar to those of Yarlington customers in their Customer Charter consultation.

As an overall majority of customers are happy with this Charter, we will look to launch this as the Customer Charter for the new organisation.

Based on your feedback, we will create and share the Charter in different formats e.g. large print, audio and different languages, to make sure everyone can understand it. The Charter will be created and shared with all customers in the next few months.

We Asked

With a contract up for renewal, we thought it was the right time to ensure we are continuing to provide a good service that is value for money. We also wanted to give you the opportunity to tell us if we should be providing any other services and what you will be willing to pay.

We asked customers whether they would be willing to pay for:

  • Grass cutting removal
  • Handy person service
  • Communal lighting
  • Window cleaning
  • Pest control

We also asked for suggestions on any other services we could tender for.

You Said

  • 66% of respondents said they would not pay for the removal of grass cutting and 21% said they would pay for this and 13% unsure
  • 61% said they would not pay for a handy person service, 21% said they would and 18% were unsure.
  • 82% of respondents said they would not pay an additional charge for communal lighting and only 11% said they would.
  • Window cleaning had the highest ‘yes’ response with 23% saying they would pay for window cleaning however the majority (67%) said they would not.
  • 66% said they would not pay for pest control, 15% said they would and 19% were not sure.

The top three other suggestions made by respondents were:

  • Pathway maintenance or clearance
  • Gardening help
  • Gutter clearing

We Did

We’ve looked at all of the feedback and based on the majority of votes, we will go out to tender for a new estate services contract that includes all of the existing services we offer but does not include any new services.